Complaints
Screder
Oct 27, 2024
At Screder, we value our customers and strive to provide exceptional banking services. If you have any concerns, issues, or feedback, we’re here to help resolve them as quickly and effectively as possible.
Complaints Handling Processing
You can reach out to us in several ways:
Online Form: Fill out our online form with details about your complaint. We aim to respond within 24 hours.
Email: Send us an email at support@screder.com. Please include your full name, account number, and a description of your concern.
Phone: Call our dedicated customer support team at +448083031392. Our representatives are available Monday to Friday, 9 AM to 5 PM EST.
What to Expect After Submitting a Complaint
Acknowledgment: We will acknowledge your complaint within 1 business day. Investigation: Our team will investigate your issue and may reach out for additional information. Resolution: We aim to resolve most complaints within 14 days. If additional time is needed, we will keep you informed. Further Assistance If you are not satisfied with our response, you may contact the Financial Ombudsman or your local regulatory authority for further review. Our team will provide you with necessary details should this be required.
Your Feedback Matters Your feedback helps us improve. Please feel free to share suggestions with our support team so that we can continue to provide better services for you and all Screder customers.
Currencycloud Complaints
We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. Call us directly at +448083031392 or email us directly through support@screder.com to submit a request. We work with Currencycloud, who ultimately provides you with regulated Payments and E- money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated Payments and E-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your Payments and E-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here. https://www.currencycloud.com/legal/complaints-procedure/